Simply enter your registered email address, mobile number, or both on this page. If the details match our records for an active plan, we will send you a unique claim form link via email and/or SMS. Once you receive that link, you can complete the form online and begin the claims process. If we cannot verify your details (meaning you do not currently have cover with us or the details entered do not match our records), we will let you know by email and/or SMS that we could not find a matching plan.
Yes. Using this online page is the fastest and most convenient way to initiate your claim. It allows you to receive a personalised claim form link directly, so you can get started without waiting on hold.
No, just one is sufficient. However, providing both can sometimes speed up the verification process. Please ensure you enter the details exactly as you provided them when you took out your cover.
If you have not previously given us an email address or mobile number, you will need to contact our customer support team by phone. They can update your details on our system. After this, you can return to this page and enter your newly registered details to receive your claim form link.
If your details are recognised and you have not received the link within a few minutes:
- Check your email’s spam or junk folder.
- Ensure your mobile device can receive messages and has a good signal.
If you still have not received the link, please contact our customer support team for further assistance.
This means the email address or mobile number you entered does not match any plan records we hold. Double-check the details for any spelling errors. If you still believe you have cover with us, please contact our support team, who can verify your identity and confirm if you have an active plan with us.
If you are sure you have active cover with us (Domestic Appliance Guard) but the system does not recognise your details, you may have registered a different email address or mobile number originally. You may also need to update your contact information. Please call our customer support team who can verify your identity and ensure your records are up to date.
Some individuals reach this page by mistake, often due to search engines or adverts. If you do not have cover with us (Domestic Appliance Guard), we will send you an email or SMS letting you know that we could not verify your details. We recommend reviewing your cover documents or checking with your provider of record to start a claim with the correct organisation.
Since there is no login portal, you will need to contact our customer support team by phone or email and can find these on our contact us page. They can verify your identity and update your contact details on our system. Once your information is updated, return to this page and enter your new details to request your claim link.
Most customers can complete the online claim form in 2-3 minutes. How long it takes depends on how much detail you need to provide. We recommend gathering any relevant documents—such as your plan number or evidence of your claim—before you begin.
You may not need them immediately, but you could be asked to provide supporting documents (such as photographs or receipts) later in the claims process. Preparing these in advance can help your claim proceed more efficiently.
Yes. We take data protection very seriously. All information provided on this page is encrypted and handled in line with current data protection laws and industry best practices.
No. Requesting your claim link is part of our service and is free of charge. We want to make it as easy as possible for you to start your claim.
For security reasons, claim links may only remain active for a limited time. If your link has expired, simply return to this page and re-enter your registered email or mobile number to request a new link. If you encounter difficulties, contact our support team.
If you are uncertain which email address or mobile number we have on record, please call our customer support team. After verifying your identity, they can confirm your registered details and update them if needed.