We made home cover human again.
When something goes wrong at home, getting help should be simple. Report the problem through My Account whenever it suits you, and we'll take it from there.
Digital when it's easier. Human when it matters.
- Claim online, any time
- A UK team you can reach
- Vetted, qualified local engineers
- No surprises in the small print
The day it breaks, here's what you won't be doing.
Ringing round for an engineer.
We've already built the network. Trusted, qualified local engineers, vetted and approved to our standards before they ever arrive at your door.
Waiting for office hours.
Report your problem through My Account whenever it happens, day or night. We'll have the details we need to get things moving.
Bracing for the bill.
You'll know your excess and what your plan covers before you join, so there shouldn't be any surprises when you need to use it.
Chasing for updates.
We'll keep you updated as things move along, with our team there if you need us.
Explaining it three times.
Once you've told us what's happened, the details stay with the claim. Our team can see what's going on, so you don't have to keep starting from scratch.
Discovering the small print afterwards.
We show you what's covered before you join, so you can make sure it suits you. And if you ever want to check again, your plan details are always there in My Account.
Your job is to open the door.
Built because home cover should feel like help.
We started Domestic Appliance Guard in 2017 after seeing the home cover industry from the inside. We'd seen what worked, and we'd seen what happened when a customer who needed help became another number in a queue.
We wanted to build the kind of company we'd trust in our own homes: clear cover, simple ways to get help, people you can reach when you need them and a strong network of engineers we trust to look after our customers.
Nine years later, we're still founder-led. Technology now makes it quicker and easier to manage your cover and report a problem, but the principle behind the business hasn't changed.
When something goes wrong, we take ownership of what happens next.
Jackson Baker, CEO, and James Savage, COO. Co-founders.
Cover for the things your home depends on.
Choose the cover that suits your home, from a single appliance to your boiler, plumbing or landlord responsibilities. We'll show you what's included, what it costs and the excess before you join.
Boiler cover
Cover for boiler breakdowns and central heating problems, supported by our approved engineer network.
From £9.75 a month
See boiler coverAppliance cover
Cover for the kitchen appliances you rely on, all under one plan.
From £3.50 a month
See appliance coverLandlord cover
Boiler and appliance cover designed around the needs of rental properties and landlords.
From £15.75 a month
See landlord coverPlumbing & drainage
Cover for problems such as burst pipes, leaks and blocked drains.
From £2.75 a month
See plumbing coverNot covered with us but your boiler needs a check? Ourannual boiler serviceis £99, whoever you're covered with.
Tell us what's wrong. We take it from there.
Choose your cover
Get a quote online in a couple of minutes. Choose the cover and excess that work for you and check what's included before you join.
Tell us what's happened
Report the problem through My Account whenever you need us. Tell us what's happened once and we'll have the information we need to get things moving.
We take it from there
Our team checks your cover, arranges the right engineer from our approved network and keeps things moving through to completion.
Local engineers. National standards.
One of the most important parts of our cover is the network behind it.
We've built a nationwide network of independent local engineers and specialist firms, so when something goes wrong, we're not starting from scratch trying to find somebody to help.
Engineers are vetted and approved before joining our network and must hold the appropriate qualifications for the work they carry out. We also expect them to meet the standards we set for service, professionalism and the way our customers are treated.
It means the person arriving at your home is part of a network we've already chosen to work with, backed by our team throughout the job.
- Appropriately qualified for the work they carry out
- Vetted and approved before joining our network
- Local engineers and specialist firms across the UK
- Standards for service and professionalism
- Supported by our team throughout the job
What customers say when they need us.
A few things people ask before they join.
Where do you cover?
We provide cover across the UK through our nationwide network of approved local engineers.
Who actually comes to my home?
We work with independent local engineers and specialist firms that have been vetted and approved to work with our customers. They must also hold the appropriate qualifications for the work they carry out.
How do you choose your engineers?
Engineers are vetted before joining our network and must meet the standards we set for qualifications, service and professionalism.
What happens when I report a problem?
Report what's happened through My Account and give us the details we need. Our team will check your cover, arrange the appropriate engineer from our network and keep things moving from there.
Can I speak to a real person?
Yes. My Account makes it quicker and easier to manage your cover and report a problem, but our UK team is there when you need us.
And when a repair is required, the person arriving at your home will be an engineer from our approved network.
Ready when you are
Get your home covered in a couple of minutes.
Choose what you want covered, pick the excess that suits you and see your price online. Manage everything easily through My Account, with our team there when you need us.
Cover from £2.75 a month.
