Repair and protect

Our trusted engineers expertly repair single natural gas, LPG (liquid petroleum gas), and oil boilers designed for home use.

The cost of your repair is determined by the duration of the work, subject to a minimum fee of £99. The billing time commences as soon as our engineer starts diagnosing the issue. They will provide an estimated duration for the repair, allowing you to make an informed decision about proceeding.

If our engineer can't fix the issue on the first visit, we'll order the necessary parts and aim to return the next day. In the rare event that we can't resolve the problem, we'll guide you on the next steps.

You can cancel anytime before your visit if we haven't done any repairs yet. Just call us to let us know. If we've already completed some work, we'll need to charge for what's been done before you can cancel.

Yes, you can cancel your cover at any time. This includes both during the 14-day cooling-off period and afterwards. However, if we have already carried out any work, cancellation charges will apply.

Excess is the amount you’ll pay for each completed repair. When you purchase your cover, you can select your preferred excess amount. Our available excess options are £0, £60, or £95.

£0 excess: you won't have to pay any excess for a completed repair.

£60 excess: you'll be charged £60 for every completed repair.

£95 excess: you'll be charged £95 for every completed repair.

However, it's important to note that you do not need to pay an excess for an annual boiler service. If no repair is undertaken, you won't be charged any excess."

After you pick one of our plans, we'll let you know when your boiler's due for a check. When it's time, we'll contact you to set up a date that works for you. Easy as that!

We check your boiler and heating to make sure they're safe and working well. Our team looks for leaks, any damage, and wear. We also run safety checks, like making sure your boiler isn't releasing bad gases. If you have a service due as part of your cover, we'll tell you when it's time. If not, click here to get a one-time service.

Certainly! If you choose to pay annually, you'll receive a 10% discount."

The average boiler lasts between 10 to 15 years with regular maintenance and servicing. However, the lifespan can vary based on the make, model, usage, and the quality of installation and maintenance. It's crucial to have your boiler serviced annually to ensure its longevity and efficient performance.

Note that all of our boiler cover plans include an annual boiler service, which can help extend the life of your boiler.

Our Starter Plan handles your boiler, controls, and even includes an annual service. Need more? Essentials adds central heating coverage. For those seeking extra peace of mind, Premium also covers plumbing and drainage. For full home care, the Complete Plan brings in electrics, security, and pest solutions. Find your perfect fit and stay covered with us.