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Avoid the stress of plumbing and drainage issues with our dedicated cover plans. Whether it's a burst pipe or a blocked drain, our expert team is on hand to resolve problems efficiently.
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Leaks and blockages fixed fast, as often as you need.
Water pipes from the stopcock to your taps, and the drains within your boundary.
Every component and minute of labour fully covered.
Report a problem in My Account any time, day or night, and we'll take it from there.
Trusted local engineers reach you quickly, anywhere in the UK.
The price you agree is the price you pay, in one simple monthly payment.
The engineer arrived on time, was friendly, polite and explained everything relating to the problem with my boiler. As promised I received a written report later that day. When I contacted the Head Office they were also helpful and efficient.
Professional, courteous, contacted to inform me he was on his way: punctual. The engineer gave the boiler a thorough inspection and service. A fantastic job.
Very professional engineer, first engineer to ever ask for the boiler service manual to complete. Happy with the service, thank you Charlie.
Fast and fixed my boiler with no fuss.
Easy to book a visit for annual boiler service. Friendly, efficient engineer. Tidy worker, left everything clean and tidy. No problems. Would recommend.
This was the first time we have had our boiler serviced by this company. Prompt arrival. Very friendly, clean working.
Everything you need to know about plumbing and drainage cover with us.
Once you take out a Domestic Appliance Guard plan, it starts immediately. However, there's a 30-day waiting period before you can make a claim. This is to prevent claims on existing issues and to help keep costs low. If your plan includes an annual boiler service, you don't have to wait 30 days for that.
Plumbing and drainage cover is a type of protection plan specifically for your home's plumbing system. It's designed to shield you from unforeseen expenses if you encounter any plumbing or drainage issues. This cover is often referred to as 'plumbing cover', 'drainage cover', or more broadly as part of 'home emergency cover'.
Our plumbing and drainage cover stands out for its scope: not just the basic plumbing and drainage issues, but emergency plumbing and electrical cover too. Whether it's a sudden leak or a major blockage, our plans keep your home's plumbing (and, on Plumbing & Electrics, its electrics) safeguarded against unforeseen problems, with complete peace of mind.
Boiler cover is essentially a type of protection for your boiler. If your boiler runs into any issues, this cover aims to guard you from unexpected costs. Sometimes you might hear people call it 'boiler breakdown cover', 'central heating cover' or even 'gas boiler cover'. Our Premium and Complete plans include it alongside plumbing and drainage.
Big problems (like a water leak): we aim to have someone there in 2 to 4 hours.
Regular problems: if you report it before 9am, we aim to sort it the same day. Otherwise, we aim to be there within 24 hours.
If a vulnerability is established: we'll always aim to speed things up and be there in 2 hours.
In the event of a gas leak, please call the National Gas Emergency Service on Freephone 0800 111 999.
Absolutely! Our boiler cover plans are designed for homeowners and landlords whose properties are heated using natural gas, oil or LPG. We proudly offer cover for boilers regardless of their age and irrespective of the manufacturer.
The call-out fee is the amount you'll pay for each completed repair. When you purchase your cover, you can select your preferred call-out fee. Our available options are £0, £60 or £95.
£0 call-out fee: you won't pay any excess for a completed repair.
£60 call-out fee: you'll be charged £60 for every completed repair.
£95 call-out fee: you'll be charged £95 for every completed repair.
You never pay a call-out fee for an annual boiler service, and if no repair is undertaken, you won't be charged a call-out fee.
Burst pipe or blocked drain? No stress. Report it in My Account any time, day or night, or speak to our team on 0800 652 7111 (Monday to Friday, 9am to 5pm). We'll send an engineer to sort it out. And don't forget, you can call us out any time, with all the parts and work costs on us.
If your plan includes an annual boiler service (Premium and Complete), we'll let you know when your boiler's due for a check. When it's time, we'll contact you to set up a date that works for you. Easy as that!
We check your boiler and heating to make sure they're safe and working well. Our team looks for leaks, any damage, and wear. We also run safety checks, like making sure your boiler isn't releasing bad gases. If you have a service due as part of your cover, we'll tell you when it's time. If not, you canbook a one-off boiler servicefor £99.
Certainly! If you choose to pay annually, you'll receive a 10% discount.
Our Plumbing & Drains plan handles your home's hot and cold water pipes and its internal and external blocked drains. Need more? Plumbing & Electrics adds cover for your home's electrical problems. For those seeking extra peace of mind, Premium also covers your boiler and central heating, with an annual service. For full home care, the Complete plan brings in security and pest solutions. Find your perfect fit and stay covered with us.
The Home emergency terms and conditions cover the Plumbing & Drains and Plumbing & Electrics plans, and the Boiler terms cover Premium and Complete. Both are on ourImportant documentspage, with everything else. They set out exactly what each plan covers, including the claim limits.
Add cover for your boiler or your kitchen appliances, or book a one-off service for a boiler that isn't on a plan.
Cover for the boiler, heating and more in your own home, from the same team.
From £9.75 a month
Get boiler coverProtect an unlimited number of kitchen appliances on one plan.
From £3.50 a month
Get appliance coverA one-off service from a Gas Safe engineer, booked and paid online. Gas, LPG and oil boilers.
£99, one fixed price
Book a service
