How can we help you today?

Whether you want to make a claim, ask us a question or need a hand fixing a problem at home, you'll find out how to do it all right here.

How can I make a claim?

To make a claim, please refer to your plan documents for our dedicated claims line. If you can't find these details, don't worry – just call us on 0800 802 1411, and we'll help you through the process.

I need to discuss an existing claim. How can I do this?

For any queries regarding an existing claim, please contact us at 0800 802 1411. Have your claim number handy for a quicker response.

Why has the price of my cover increased?

If you've noticed an increase in your cover cost, please call us. Several factors can affect pricing, and we're happy to explain these changes and answer any questions you may have.

Every year we assess our prices and these are amended to reflect any changes to business costs and increased investments in our service.

How do I book a boiler service?

Booking your annual boiler service is straightforward. Just call us on 0800 802 1411, and we'll schedule a service at a time that suits you best.

I want to make a complaint. What should I do?

We take all feedback seriously. If you wish to make a complaint, please call us directly so we can address your concerns promptly and efficiently.

I need help with something else

For any other assistance or queries, feel free to contact us at 0800 802 1411. Our team is here to provide the support you need.

I’d like to cancel my plan. How can I do this?

If you wish to cancel your plan, please give us a call. We'll guide you through the cancellation process and address any final queries you might have.

Live chat

Thousands of our customers have successfully solved their queries using our virtual assistant.

Our advisors are here:  Mon-Fri: 8am-6pm


Prefer to reach out via email? Our team is ready to assist with any queries you have. Just click the button below to send us an email, and we'll get back to you as promptly as we can.


Need to speak with us directly? Our advisors are available to take your call. Whether it's a question or a concern, we're just a phone call away. Click the button below to call us now.

Contact us

Once submitted, a member of our team will be in touch ASAP.

By continuing you agree to our privacy policy
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.