Repair
Download our latest terms for comprehensive information on all types of repairs we offer.
Home emergency and need a one off repair?
Facing a boiler breakdown that's left you without heat or hot water? Encountered an unexpected plumbing issue like a burst pipe? Rely on our skilled engineers to resolve any problem swiftly. With our telephone support and expertise in a wide range of repairs, we're dedicated to getting your home back to normal as quickly as possible.
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Our values
Guided by Core Values
At the heart of Domestic Appliance Guard lies a set of unwavering values that shape our actions, decisions, and service philosophy. These values are more than just words; they are the pillars upon which we've built our reputation, ensuring that every interaction, every service, and every innovation aligns with our commitment to excellence, sustainability, and trust.
Commitment to Excellence
We set high standards, and then we aim to exceed them. From our front-line engineers to our customer service representatives, our relentless pursuit of excellence ensures that every task, no matter how small, is executed with precision and dedication. It's this unwavering commitment that guarantees top-tier service for our customers time and time again.
Sustainability for the Future
Today's actions shape tomorrow's world. Recognising our responsibility, we've embedded sustainability at the core of our operations. Whether it's facilitating the transition to green energy or ensuring eco-friendly practices within our own operations, we're committed to a future that's not just brighter for us, but for generations to come.
Building Trust through Transparency
Trust isn't given; it's earned. We've always believed in a transparent approach, be it in our communications, our services, or our pricing. By being open and honest at every turn, we've cultivated a relationship of mutual respect and trust with our customers, partners, and the communities we serve.
Better together
Strengthened by Strategic Partnerships
At Domestic Appliance Guard, we believe in the power of collaboration. Over the years, we've forged key partnerships with industry leaders and specialists, ensuring our services are bolstered by cutting-edge technology, unparalleled expertise, and a shared vision for excellence. These partnerships allow us to elevate the standards of our offerings, delivering even greater value to our customers and cementing our position as a trusted name in home appliance protection and sustainable solutions.
Plan terms & conditions
Please take the time to thoroughly review our terms and conditions, as they form the basis of your contract with us and clearly outline what your selected cover includes, including any exclusions.
We endeavour to ensure clarity and simplicity in all our communications, so should you have any queries, do not hesitate to contact us.
Frequently Asked Questions
How do I book a repair or service?
Booking a repair or service with us is easy. Simply give us a call on 0800 802 1411, and we'll arrange a convenient time for our engineer to visit your property. Whether it's for routine maintenance or an urgent repair, we're just a phone call away.
What types of repairs and services do you provide?
We specialise in a broad range of home repair and servicing needs, including boiler repairs, addressing plumbing issues like burst pipes or leaks, and carrying out routine maintenance to ensure your systems are operating efficiently.
How quickly can you respond to a repair call?
Our aim is to respond as swiftly as possible. For urgent situations, we endeavour to offer same-day service. For non-urgent cases, we schedule visits at your earliest convenience.
Are your engineers qualified for boiler and plumbing repairs?
Absolutely. Our network engineer's are highly skilled and certified, possessing expertise in both boiler and plumbing, drain, electrical and security repairs. They regularly undergo training to stay abreast of the latest technologies and repair methods.
Is there a guarantee on the repairs and services you provide?
Yes, all our repairs and services come with a guarantee for your peace of mind. We are committed to the quality of our work and ensure any issues are resolved to your satisfaction.
How are repair and service costs calculated?
Costs vary depending on the type of repair or service required. We offer transparent pricing upfront and avoid hidden charges. You can also opt for our service plans for more predictable annual costs.
What should I do in the event of an emergency plumbing or boiler issue?
In the event of an emergency, contact us immediately. We offer prompt emergency services to tackle urgent issues like boiler breakdowns or significant plumbing leaks.
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