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Last updated: October 2026
These terms set out the rules for using our website and My Account. Your plan or service has its own terms and conditions, which you can find in My Account and on our Important documents page.
Welcome to the Domestic Appliance Guard website at www.domesticapplianceguard.com and My Account, our customer portal at portal.domesticapplianceguard.com (together, the "Website"). These Website Terms of Use (the "Terms") govern your access to and use of the Website, including its content, our quote journey and the features of My Account.
By accessing or using the Website you agree to be bound by these Terms. If you do not agree with any part of them, please do not use the Website.
These Terms cover your use of the Website only. If you take out a plan or book a service with us, that plan or service is governed by its own terms and conditions, which you receive when you sign up and can find at any time in My Account and on our Important documents page. If these Terms and your plan terms and conditions conflict about your plan or service, the plan terms and conditions take priority.
The Website is owned and operated by Domestic Appliance Guard Ltd, a company registered in England and Wales under company number 10864196, with its registered office at 4a Portchester Place, Bournemouth, Dorset, BH8 8JS ("Domestic Appliance Guard", "we", "us", "our").
You can contact us by messaging us from My Account, by phone on 0800 652 7111 (Monday to Friday, 9am to 5pm), or by email at support@domesticapplianceguard.com.
You may use the Website for your own personal, non-commercial purposes, including browsing our plans, getting a quote, taking out a plan or booking a service, managing your plan, making a claim and contacting us.
You agree that you will not:
We may suspend or withdraw your access to the Website, or any part of it, if we reasonably believe you have broken these Terms.
My Account is for customers with a plan or booking with us, and for people we have invited to use it. Each customer has one account, linked to the email address on their plan. You must be 18 or over to use it.
You sign in to My Account with the email address on your plan and a one-time code or secure link we send you, or another method we offer. Keep access to that email account, and any device you use to sign in, secure. You are responsible for activity on your account until you tell us someone else may have access to it. If you think that has happened, contact us straight away and we will help you secure it. We will never ask for your sign-in code by phone, text or email.
Keep your contact details up to date in My Account so that your codes, claim updates and plan documents reach you.
When you make a claim, send us a message or upload photos, videos or documents through My Account, what you send must be true, must be yours to share, and must relate to your plan, your claim or your question. Do not send anything offensive, threatening or unlawful, anything that infringes someone else's rights, or anyone else's personal information unless it is needed for your claim (for example a tenant's contact details for a visit) and you have the right to share it.
We keep what you send as part of your plan and claim records, and we may remove content that breaks these Terms. How we use your information is explained in our Privacy policy.
We may suspend or close an account, or limit what it can do, if we reasonably believe it has been used to break these Terms, for fraud, or in a way that puts other customers, our team or our engineers at risk. Where we can, we will tell you first and explain why. Suspending your account does not cancel your plan; you can still contact us by phone about your plan and any claim.
Your account stays open while you have a plan with us and for 12 months after your last plan ends, so you can still see your documents and claim history, and then it closes. You can ask us to close it sooner.
A quote on the Website is based on the information you give us and is valid on the day you get it. Your plan starts only when we confirm it to you after you have paid or set up your payment, and the price you pay is the one confirmed at checkout and in your plan documents.
We are the owner or licensee of all intellectual property rights in the Website and its content, including the Domestic Appliance Guard name and logo, text, graphics, images, page designs, software and the arrangement of the Website. These works are protected by copyright, trade mark and other intellectual property laws in the United Kingdom and around the world. All such rights are reserved.
You may print or download extracts of the Website's content, and your own plan documents, for your personal use, as long as you do not change them or remove any copyright or other notices. You must not use any part of the Website's content for commercial purposes without first getting a licence from us.
Nothing on the Website gives you the right to use any trade mark, logo or brand name shown on it, whether ours or someone else's, without the owner's permission.
We take reasonable care to make sure the content on the Website is accurate and up to date, but it is for general information only. It is not advice, and you should not rely on it to make a decision without checking with us first. Our guides and blog articles describe general good practice; always follow the manufacturer's instructions and use a qualified engineer for work on gas, electrics or anything you are unsure about.
Plan features, prices, fees and availability described on the Website are subject to the plan terms and conditions you receive when you sign up, and may change from time to time. Your plan documents set out the definitive terms of your cover.
We may update, change or remove content on the Website at any time without notice.
We do not guarantee that the Website, including My Account, or any content on it, will always be available, uninterrupted or free from errors. We may suspend, withdraw or restrict all or part of it for business or operational reasons, including maintenance and upgrades. If My Account is unavailable when you need to make a claim, call us on 0800 652 7111.
You are responsible for making the arrangements you need to access the Website, and for making sure that anyone who uses it through your internet connection knows about these Terms.
The Website may contain links to other websites and resources, including our payment providers' pages and review sites. These links are for your convenience only. We have no control over other websites and accept no responsibility for them, their privacy practices, or any loss or damage that may arise from your use of them. A link does not mean we endorse the linked website. Please read the privacy policy of any website you visit before giving it your personal information.
If you want to link to the Website, you may do so as long as you do it in a way that is fair and legal, does not damage or take advantage of our reputation, and does not suggest any association, approval or endorsement by us where there is none. We may withdraw linking permission without notice.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.
Subject to the paragraph above, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising from or in connection with your use of, or inability to use, the Website, or your reliance on any content on it, where that loss or damage was not reasonably foreseeable.
We are not liable for business losses. The Website is intended for domestic and private use. If you use it for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Nothing in these Terms affects your statutory rights as a consumer. Your rights in relation to any plan or service you buy from us are set out in its terms and conditions and are not affected by this section.
We do not guarantee that the Website will be secure or free from bugs or viruses. You should use your own virus protection software. You must not misuse the Website by knowingly introducing viruses, trojans, worms or other malicious or technologically harmful material, and you must not try to gain unauthorised access to the Website or any server, computer or database connected to it. Doing so may be a criminal offence under the Computer Misuse Act 1990, and we will report it to the relevant authorities.
Any personal information you give us through the Website, including in My Account, is handled in line with our Privacy policy, and our use of cookies and similar technology is explained in our Cookie policy. Both are available on the Website.
We may change these Terms from time to time. The date at the top shows when they were last updated. Please check these Terms each time you use the Website. If you keep using the Website after a change has been published, the updated Terms apply to you.
If a court finds any part of these Terms invalid or unenforceable, that part will be treated as removed to the minimum extent necessary, and the rest of these Terms will continue in full force.
If we do not enforce any right or provision under these Terms straight away, that does not mean we have given it up.
These Terms are between you and us. No other person has any right to enforce them.
These Terms, their subject matter and their formation are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any dispute arising from or related to your use of the Website, except that if you live in Scotland you may also bring proceedings in Scotland, and if you live in Northern Ireland you may also bring proceedings in Northern Ireland.
If you have a question about these Terms or the Website:
Domestic Appliance Guard Ltd, registered in England and Wales, company number 10864196. Registered office: 4a Portchester Place, Bournemouth, Dorset, BH8 8JS. 0800 652 7111, Monday to Friday, 9am to 5pm.
Boiler, heating and appliance cover for UK homes, with claims you can make online any time.
Gas Safe registered engineers only. Claims online any time in My Account. Our team is on hand Monday to Friday, 9am to 5pm.
© 2026 Domestic Appliance Guard Ltd. Company number 10864196. VAT 299030973. ICO ZA300324. Registered at 4a Porchester Place, Bournemouth, Dorset, BH8 8JS. We only use Gas Safe registered engineers.
